Normally the situation you described happens might be due to Google Fit Setting or you have multiple Google accounts stored in your phone, and the one associated with your Google Fit wasn’t selected the first time when you tried to sync to Google Fit on our BookDoc App.

For us to further assist you,please provide us some screenshots of your Google Fit – the home page so that we can see your steps. Also click the top left menu icon on Google Fit and share with us the screenshot (there should be a side menu showing the associated Google account).

Meantime, please ensure the “Activity Detection” and “High Accuracy Location” in Google Fit Setting have been turned on.

Our Average count in BookDoc and Samsung Health will be different. Please refer below example:-

Example:
Day 1 – 1k steps
Day 2 – 2k steps

Beginning of Day 3 (0.00am) – Samsung Health still 0 steps

On Samsung Health, average is calculated based on day 1 & 2 ==> 1.5k steps

On BookDoc, average is calculated based on all 3 days ==> (1k + 2k + 0) / 3 = 1k steps

But, BookDoc average will update as you start accumulating steps on day 3.

If you wish to deactivate/change the facility/activation code or IC number/position, you can deactivate the code at BookDoc Setting,
Click “Menu Bar” (Top Left) > “Setting” > “Premium Programme” > “Deactivate Premium Programme”.
follow by reactivating again using the correct code and detail.

We regret to inform you that the reward system only allows redemption in a fixed period of time i.e. the first 7 days of the redemption month.

We have ‘pop-up’ reminders for the 1st day as well as on the last 2 days of the ‘claimable period’ on the App which is aimed to remind the Users to choose the rewards they plan to claim before the time-window ends.

We acknowledge and would like to congratulate you for achieving your tier last month. If you manage to keep up the step-count trend until the end of the month, you should be able to achieve the same tier for this month and be entitled to claim the rewards in the first week of next coming month.

Kindly look out for the ‘pop-up’ reminders on the App within the 1st and 2nd last day of the coming month.

We have 4 levels of tier that user must achieve in order to claim reward, which are:

1- Bronze – User must maintain 3,000 – 5,999 average daily steps until last day of the month.
2- Silver – User must maintain 6,000 – 9,999 average daily steps until last day of the month.
3- Gold – User must maintain more than 10,000 average daily steps until last day of the month.
4- Platinum- user must maintain Gold level for 3 consecutive months.

The BookDoc reward tier will be assigned on the first day of the following month as long as you are able to maintain a minimum Average Step Count of 3000 steps until the end of the month.

Our reward claim cycle starts in the first week of every month, and your eligibility to claim the reward is based on your Average Daily Steps from the previous month. For example, if your status is currently at Bronze tier and you maintain the result until the end of the month, then your Bronze tier will be officially assigned on JANUARY 1st. You may log on to our app to claim the rewards corresponding to your tier. Don’t worry, users are given 12 days to claim their rewards thus you will have an ample time to select the rewards.

This cycle will repeat every month, i.e. you can claim rewards based on your November performance in December, December performance to claim in January 2019 and so on. This means that if you are always active and racked up many steps consistently, you will always have the opportunity to claim more great rewards from us every month!

Please let us know what is the model of your current iPhone. If it is iPhone 5/5c or below, these older models do not come with the necessary sensors to track your steps, which is why our BookDoc app could not sync the steps. To participate in our Activ programme, you may need a different phone or a fitness tracker such as Fitbit, Garmin and Mi Band 2 as a replacement.

If your phone model is iPhone 5S or above, it is most likely because you did not activate the steps tracking sensor. Kindly follow the steps below and you should be all set:

Open “Settings” >> Click “Privacy” >> Click “Motion & Health” >> Turn on “Fitness Tracking” and make sure “Health” is ON too.

and;

Open “Health” >> Click “Sources” >> Click “BookDoc” >> make sure “Steps” is ON too

Once you have turned on the settings, restart the phone and walk around for a short while, you can then try to sync on BookDoc again and there should be some steps captured.

Store ID is to be entered by the Reward Partner’s staff in order for them to invalidate the e-voucher.

To redeem/use it, visit the Reward partner outlet (please read T&C for the participating outlet list) you just need open our app and show this e-voucher to the staff so that they can give you the discount. They will enter the Store ID to invalidate the e-voucher which will then disappear from your e-wallet.